Cliff Festival A-Z

A

ACCESSIBILITY

We do our best to make Cliff Festival accessible to everyone. Please contact us on festival@cliffcollege.ac.uk if you have particular needs or concerns you would like to discuss.

ALCOHOL

Cliff College is an alcohol-free site. Please do not bring alcohol with you to this event.

ARRIVAL

You can arrive from 4pm on Friday 24 May. The first sessions will start at 7pm.

B

BABY BATHING

This will be available in our Festival for Minis venue.

BBQS

Disposable BBQs are not permitted at Festival 2024, but camp stoves are welcome if used responsibly. Our campsite wardens will be happy to offer guidance on safe usage. Firepits and all other types of fire are not permitted on the campsite as these present a risk to those around you.

C

CAMP SHOP

Batteries, tent pegs, basic food items and other camping essentials will be available onsite from Reception.

CAMPSITE

Your first point of call for assistance with anything campsite related is the camp warden. If you require further help, visit the College Reception or call 01246 584200, or contact our out-of-hours team on 07925 856938.

D

DEPARTURE

We ask that you leave the Festival site by 12pm on Tuesday 28 May; if you're staying in indoor accommodation, you'll need to check out of your room by 10am. Breakfast will be available in Chadwick's between 7am and 9am.

DOGS

We regret that no dogs are allowed onto the Cliff site, with the exception of registered assistance dogs.

DRUGS

We have a zero-tolerance policy on drugs. Anyone found using or in possession of illegal substances will be asked to leave immediately. We reserve the right to escort any individual off the site.

E

EMERGENCIES

For medical emergencies of a serious nature at any time, please ring 999 and tell the emergency services that you are situated at Cliff College, Calver, Hope Valley, Derbyshire S32 3XG, on the main A623 road between Baslow and Calver crossroads. If you need to call an ambulance or paramedic, please let the College Reception (01246 584200) or out-of-hours team (07925 856938) know so they can direct the ambulance to the right place. For other emergencies, contact Reception, out of hours, a camp warden or a first-aider around the site.

ELECTRIC PITCHES

There are a limited number of electric pitches available for caravans, motorhomes and tents. You can pre-book these through our booking system.

F

FIRST AID

First Aid will be available from members of Medic1, whose mobile headquarters will be on site. They will be visible around the grounds throughout the weekend and based outside Cliff Hall.

FIRE PRECAUTIONS

If you discover a fire, call 999 and activate the nearest fire alarm. If the fire alarm sounds, please vacate the building following the displayed instructions. On the campsite, please ensure you are aware where your nearest fire assembly point is.

FOOD OPTIONS

This year in addition to Chadwick's canteen, we will be hosting some vendors in the Market Hub. You are also welcome to bring your own food. Most vendors will be card only, but if you only have cash then please visit Reception for assistance.

G

GIVING

If you would like to donate to Cliff Festival, you can do so online here or at Festival. There will be donation points around the site for those wishing to donate by card, and cash donations will also be accepted.

I

INDOOR ACCOMMODATION

If you have any questions or concerns about your accommodation, then visit the College Reception or call 01246 584200 or 07925 856938 when the Reception is closed. Each building has a Fire Warden who will be able to help should there be an emergency during the night. Please ensure you familiarise yourself with the evacuation route from your room and your nearest assembly point. You will find this information on the notice in your room.

L

LIVESTREAMING

Some elements of Cliff Festival will be livestreamed on Facebook and YouTube. If you do not wish to be on camera during these livestreams, please speak to a steward when entering the venue and they will direct you to the appropriate seating area.

LOST PROPERTY

If you lose anything at Festival, please visit the Cliff Reception to see if it’s been handed in. Please note that lost property will not be kept at the end of the event.

LOST OR MISSING PERSON

Please contact Reception immediately in the instance of lost or missing people. If you find a lost child or vulnerable adult, please stay with them and stay where you found them, and call Reception on 01246 584200 or out-of-hours team on 07925 856938.

M

MERCHANDISE

You will be able to pre-order Festival 2024 merchandise from the Cliff website on April 1st, or buy and order at the event from the Cliff stall.

MOBILE PHONE CHARGING

You can charge your mobile phone for free at any of our charging stations, which can be found in Chadwick's Foyer, in the Market Hub and in the Fusion venue (for 11-18s only). These will operate on a first come, first served basis and phones are left at the owner’s risk.

N

NOISE

Please be considerate of other guests if you are up late at night and early in the morning – remember that tents are not soundproof! From 11pm, we ask for noise to be kept to a minimum so that our neighbours can get some rest too.

O

OUT OF HOURS

Our out of hours team are available on 07925 856938 when the College Reception is closed.

P

PARKING

Parking is signposted off the A623 (opposite the College), with the entrance to the car park by the temporary pedestrian crossing. When you arrive, you will be directed into the correct space. There is a limited amount of parking on the Cliff College site which is reserved for those with accessibility problems. Parking passes for these spaces can be booked in advance. Cars are permitted onto the site for the purposes of unloading and loading camping equipment, but should be offsite during Festival itself.

PHOTOGRAPHY

Event photographers and videographers will be taking footage around the site throughout Festival. This will be done sensitively. If you would prefer not to be photographed, please inform Reception on your arrival and they will give you a lanyard that indicates this preference. Under-12s will not be photographed without their parents' permission.

PROGRAMMES

This year our programme will be available online! It will be sent to you in early May - we recommend downloading it to your phone so you can access it even if you don't have phone signal. Screens around the site and our noticeboard outside Reception will also list the day's events and activities.

PUBLIC TRANSPORT

The nearest train station to Cliff College is Grindleford, 3.8 miles from the College – it’s best to book a taxi from the station to the College in advance if you’re arriving this way. Alternatively, you could get the train to Chesterfield or Sheffield and take a taxi or use local buses from there.

R

RECEPTION

The College Reception will be open throughout the event. Please contact Reception in person or on 01246 584200 for any concerns or queries regarding accommodation, ticketing, lost children or health & safety reports.

S

SECURITY

Cliff College are unable to accept responsibility for the loss or damage of articles on the premises. You are advised not to leave valuable items on view in your car, tent or accommodation. There are no safety deposit boxes on site.

SMOKING

Cliff College is a non-smoking site, including both cigarettes and electronic cigarettes. Smoking is not permitted anywhere on the site.

SOCIAL MEDIA

You can tag Cliff Festival on Facebook and Instagram @clifffest over the weekend. You can also use the hashtag #clifffest.

T

TICKETS

Tickets purchased online can be collected from Reception on arrival. Visitors can also purchase tickets on the day from Reception.

TOILETS & SHOWERS

Toilets and showers are situated around the site and are clearly signed. You can also find the locations marked on our Festival map.

V

VENUES

Find out all about our venues here.

VOLUNTEERING

Volunteers get free entry to Festival, a free camping plot and a great experience! Contact festival@cliffcollege.ac.uk to find out more about volunteering.

W

WEATHER

We recommend you come prepared for all weathers! Think raincoats, wellies, hats and sunscreen.

WRISTBANDS

Wristbands are evidence of your ticket, and must be worn at all times during the event. You will not be able to access venues without the appropriate wristband. You can collect your wristbands from the College Reception when you arrive.